Privacy Policy

Q Lifestyle Rewards (S) Pte Ltd and its affiliates respect and are committed to protecting the privacy of our customers and visitors of this Website (www.qvipoints.com). We understand that you may have questions about how this Website collects and uses the information that you provide to us. We have prepared this privacy policy to inform you of the privacy principles that govern this Website ("Privacy Policy"). Your trust and confidence are our highest priority.

If after reviewing this Privacy Policy you have any questions or privacy concerns, please send a letter to our contact address as stated herein:

Q Lifestyle Rewards (S) Pte Ltd
7B Keppel Road
#06-07 TANJONG PAGAR COMPLEX
Singapore 089055

By continuing to use our Website and/or make reservations or bookings, you are deemed to have read, acknowledged and accepted all the provisions stated here in this Privacy Policy, including any changes that we may make from time to time.

Privacy of user information

We collect only the pertinent information necessary to provide you access as a Customer, and to make and confirm your reservation. Except where the law requires or permits or unless you specifically agree, we will not disclose information about our customers to any third parties with the exception of the respective supplier or merchant of the products and services available through our Website. Subscription for more information or services or participation in any promotional programmes by you is strictly optional.

Under some instances, we may share or disclose your personal and other information with our affiliates (including affiliated websites under common ownership or control) and designated service providers or suppliers of the products and services available through our Website.

Travel Related Services

To provide you with a single website where you can use QVI Points to redeem vacation packages that include other travel related services we have entered into agreements with selected reputable third party travel companies which aggregate inventory information from suppliers.

If you desire to redeem a package that is facilitated through our Website you will be linked to the respective website that is hosted by the respective travel company, merchant or supplier. If you choose to redeem a package, it is necessary for you to provide personally identifiable information to execute the redemption. This information is then provided to the suppliers (e.g., resorts) for processing. We have entered into contracts with these third party travel companies requiring that they secure your personally identifiable information as well as use it only to execute the transactions you request. The same security and privacy commitments have been obtained from the suppliers. However, you should be aware that any personally identifiable information you have supplied directly to a supplier in any manner in the past or in the future is subject to their privacy statement and practices for which we have no responsibility.

The Use, Storage and Security of Information

Our website uses "cookie" technology. "Cookies" are encrypted strings of text that a website stores on a user's computer. Our website requires the use of a cookie throughout the online reservation process. Without cookies we will not be able to keep information you enter on multiple pages together. For example, unless we can remember the dates you used in your resort search we will not be able to check availability. Cookies also enable us to customize our Website and offerings to your needs and provide you with a better online experience here.

We do not use cookies to ascertain any personally identifiable information about you apart from what you voluntarily provide us in your dealings with us. Cookies do not corrupt or damage your computer, programmes, or computer files.

You may set your browser to block cookies (consult the instructions for your particular browser on how to do this), although doing so will adversely affect your ability to perform certain transactions, use certain functionality and access certain content on our website.

Conditions of contact by Q Lifestyle Group

As a registered user of our Website, you'll receive our e-mail newsletter and any other offer information that you request. Additionally, you may receive e-mails associated with your activities on the site such as travel confirmations, updates to your itinerary, and information associated with other trips you have taken or requested as an answer in response to your enquiry.

Advertising and third party links

Some of our advertisers, affiliate partners and their subsidiaries may request information directly from you, or link to sites that do so. We do not endorse or have control over content or policies of third party websites.

We shall only be responsible for the privacy policy and content of this Website. We are not responsible for the privacy practices or the use of cookies on websites that you have accessed this Website from and to the non-Q Lifestyle Rewards (S) Pte Ltd websites that you may access from this Website.

Information Accuracy or Opt-Out

We are interested in maintaining the most current and accurate information about each of our visitors and customers. If you have provided personal information to us in the past and have moved or changed email addresses, please let us know. If you would like to stop receiving communications or services feel free to email us at customercare@qvipoints.com. Please put "Remove" in the subject line.

Contacting Us

If you have any questions, please contact us at the address below.

Q Lifestyle Rewards (S) Pte Ltd
7B Keppel Road
#06-07 TANJONG PAGAR COMPLEX
Singapore 089055
Phone: (65) 6491 0900
Fax: (65) 6491 0899
Email: customercare@qvipoints.com

Q Lifestyle Rewards (S) Pte Ltd
License No: 02260