Please read these Terms of Use (the "Terms") carefully before using this Website. By continuing to access or initiating transaction on our Website, you will be deemed to have read, understood and agreed to comply and be bound by these Terms, and our Privacy Policy (as defined herein). If you disagree with any part of these Terms, you must not continue to access or use our Website.

We reserve the right to amend these Terms at any time without notice to you. All amendments to these Terms will be posted on this Website.


"Customer" means the purchaser of QVI Points Privileged Access who is automatically registered as a customer of the QVI Points Programme;

"Prices" means the price of the product or service available on our website in the value of QVI Points;

"Privacy Policy" means the privacy policy found on our Website;

"Redemption" means the redemption for purchase of the products or services available on our Website by using the QVI Points;

"Register" means to create an account on our Website;

"Website" means our website at www.qvipoints.com;

"QVI Points" means the points supplied by Q Lifestyle Rewards (S) Pte Ltd and purchased from QNet's eStore, which are subject to the terms and conditions in the QVI Points Programme Rules, that allows the purchaser to enjoy the privilege of redeeming products and/or services available from our Website;

"QVI Points Privileged Access" means a privileged access which allows the Customer to enjoy special discounts and redeem all or part of their QVI Points allotted to his/her QVI Points Account in exchange for QVI Points Products;

"QVI Points Programme Rules" means the programme rules which govern the QVI Points programme offered by Q Lifestyle Rewards (S) Pte Ltd.


2.1 You may be required to register and provide certain data in order to access, use or make a Redemption from this Website. This is to enable us to provide you with easy access to print your Redemption view your purchase/reservation and modify your preference(s). We reserve the right to reject a new registration or to terminate an account at any time without providing any reason.

2.2 Upon purchase of the QVI Points Privileged Access from the QNet e-store, you will automatically be registered as a Customer and we will allocate you with a password and Customer ID/account. You are solely responsible for maintaining the confidentiality of the password and Customer ID/account.

2.3 You are required to use your password and Customer ID/account for your own use only and you agree to immediately notify us upon discovery of any unauthorized use of your password or Customer ID/account or any breach of security known to you. We shall not and will not be liable for any loss or damage arising from your failure to comply with this requirement.


3.1 You represent that you are of sufficient legal age i.e. 18 years of age or over and you have the legal capacity to enter into contract. You agree and understand that you are legally, financially and morally liable for all uses of this website by you and those using your login information.

3.2 You represent and warrant that all information you provided to us is true, accurate, current and complete, and you will promptly inform us of any changes by updating the details in your account. We have the right to suspend or terminate your account and refuse any or all current or future access to this website if we suspect or have reasonable grounds to believe that any information provided by you on registration is untrue, inaccurate, not current or incomplete.


4.1 Unless otherwise stated on our Website, we are only acting as agent for our third party providers and distributors for all products and services purchased by you on our Website.

4.2 You may only purchase products and services available on our Website by using QVI Points and such redemption is subject to the QVI Points Programme Rules.

4.3 It is your sole responsibility to verify and ensure that the booking and/or Purchase made contains correct information before proceeding to checkout. We and the third party providers/distributors shall not be responsible for any error(s) made in your booking and/or Purchase, and we shall be entitled to rely on the information provided by you without verifying the accuracy of the same.

4.4 As we are acting as an agent to third party travel service provider/distributor, you may still be bound by the terms imposed by the third party travel service provider such as conditions of carriage, refund and cancellation policies of hotels, airlines, cruise lines and car hire operators.

4.5 We shall not be liable for any claims against unsatisfactory fulfilment or non-fulfilment of products and services purchased on your behalf by us from these third party providers/distributors.

4.6 In addition to these Terms of Use, certain products and services found on our Website have their own specific governing terms and conditions, and you shall agree to abide by those terms and conditions. It is your responsibility to obtain and read those terms and conditions. In the event of any conflict between the terms and conditions for the specific product or service and these Terms of Use, the terms and conditions for the specific product or service shall prevail in relation to that specific product or service.

4.7 Any references or cross references to products and/or services which may not be available in your country on our Website, shall not imply that we intend to make available such products and/or services in your country.


5.1 Unless otherwise stated, all prices displayed on our Website shall be exclusive of all taxes including goods and services tax (GST) and value added tax (VAT), airport taxes, airport transfer, levies, fees and all other charges together with any fine, penalty or interest payable due to your default.

5.2 Although we strive to provide you with the best prices for our products and/or services, but we do not guarantee that our prices are the lowest in the market.


6.1 All redemptions/purchases will have a cancellation policy that must be agreed upon prior to redemption/purchase of the QVI Points Product. Some of the QVI Points Products are non-refundable or cancellable. Generally you may be charged a cancellation fee of 18,600 Points or in accordance to the amount chargeable by the relevant Merchant, whichever is higher. All cancellation must be done online by simply logging into www.qvipoints.com. Select "My Account", choose "View Reservations", then click on the word "Cancel".

Please take note that once an existing reservation is cancelled, the reservation cannot be reinstated. Should there be any QVI Points left after deduction of the same as a result of cancellation of a reservation, the balance QVI Points shall be refunded back to your QVI Points Account within the next 72 hours.

6.2 We reserve the right to reject your booking or redemption for any reason whatsoever and we shall not be held liable for any loss, damage or compensation claims resulting from such rejection. In the event of such rejection, we shall refund to you all the QVI Points collected from you for that Redemption.

6.3 All cost of cancellation or unutilisation of any products or services booked or redeemed or purchased by you shall be borne solely by you. No refund will be given for no-show(s), early checkout(s) or unutilised night(s).

6.4 The Customer shall be solely responsible for verifying and ensuring all information and dates are correct at the times of booking or redemption.


7.1 The contents of this Website are provided on an "as is" basis. We do not make any representations or warranties of any kind regarding this Website, products or services found on this Website and/or any materials provided on this Website, all of which are provided on an "as is" basis only.

7.2 We hereby disclaim all express, implied and statutory warranties of any kind to you or any third party, whether arising from usage or trade or by operation of law or otherwise, including the below:

(a) any representations or warranties as to the accuracy, completeness, timeliness, currency, quality, reliability or fitness for any particular purpose of the content or data found on this Website; and

(b) any representations or warranties that this Website, its contents and services available and functions shall be error free or shall be available without delay or interruption, or that any emails sent from us or third party service provider are free of viruses or other harmful elements.


8.1 To the fullest extent permitted by law and subject to clause 7 herein, we shall not be liable to you or any third party for any damage or loss whatsoever, including but not limited to direct, indirect, punitive, incidental or consequential damages of any kind or for any lost of income, revenue or profits, lost or damaged data, or damage to your computer, software, modem, telephone or other property, arising directly or indirectly from :-

(a) your access to or use of our Website or your downloading of any materials, data, text, images, video or audio from this Website; or

(b) any inaccuracy or incompleteness in, or errors or omissions in the transmission or supply of any contents on this Website; or

(c) any failure or delay in the transmission of the contents on this Website, the provision of services on this Website, the execution of any requirements or delivery of any contents whether caused by delay or interruption in transmission over the internet or otherwise; or

(d) any decision made or action taken by you or any third party in reliance upon the contents of this Website; or

(e) the performance or non-performance by us despite being advised of the possibility of damages to such parties or any other party.

8.2 If, notwithstanding the foregoing, we should be found liable for any loss or damage which arises out of or is in any way connected with any of the foregoing, to the full extent permitted by law, our liability shall be limited to the value of the products and/or service purchased by you which are the subject of the dispute or S$1,000.00, whichever is lower. Further, our liability to you in contract, tort, negligence, strict liability, under statute or otherwise will be reduced to the extent, if any, to which you have contributed to the loss or damage.


9.1 You hereby agree to indemnify us and/or any affiliates (collectively referred to as the "Indemnified") and hold harmless the Indemnified and their respective officers, directors, employees and agents from and against any and all claim, losses, liabilities, costs and expenses (including but not limited to legal costs and expenses on a full indemnity basis) made against or suffered or incurred by the Indemnified and/or affiliates arising out of your use of this Website, including your breach of any of these Terms of Use, and our Privacy Policy.


10.1 The materials located on this Website (collectively referred to as the "Contents") including but not limited to information, maps, text, graphics, images, music, sound recordings, scripts, software programmes, technology, designs, data compilations and other works, are protected by copyright, trademark and other forms of intellectual property rights. All title to and rights and interest in the Contents are owned by or licensed to us.


11.1 In consideration of us granting you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use this Website, you agree that:

(a) you shall access and use this Website and the Contents in the accordance to these Terms of Use;

(b) you shall use this Website to make legitimate reservations or purchases and shall not use this Website for any other purposes;

(c) you may view, download and print the Contents for your personal use, provided that you keep intact all accompanying copyright and other proprietary notices;

(d) you shall not, except as permitted under applicable law or with prior written consent from us and/or our third party providers and distributors, copy, reproduce, republish, upload, post, transmit, distribute or otherwise commercially exploit any of the Contents in any manner whatsoever, whether in Singapore or elsewhere;

(e) you shall not attempt or make any alterations, deletions, additions, adjustments, adaptations or modifications to this Website or any of the Contents; and

(f) you shall not use this Website and/or the Contents to violate applicable copyright, trademark or other intellectual property laws or other laws.

11.2 You hereby agree and acknowledge that you shall be solely liable for any damages resulting from your violation of the intellectual property rights subsisting in the contents and owned by us or our third party providers or distributors.


12.1 Our Website may contain links (including, but not limited to, hyperlinks, in-line links or deep-links) to third party websites which are not maintained or controlled by us and are provided only as a convenience to you. The inclusion of any link does not imply any endorsement by us of the contents of such other websites. We make no direct or indirect guarantee, representation or warranty as to, and have no liability for, any content or functionality of those websites. The use of the links and access to the linked websites are entirely at your own risk and subject to the privacy policies and terms and conditions, if any, of the linked websites.


13.1 We reserve the right at any time to amend any part of this Website, including the range of products and services, and these Terms of Use without prior notice to you and your continued use of this Website will be conditioned upon the terms in force at the time of your use.

13.2 We also reserve the sole right to deny your access and use of this Website at any time without notice.


14.1 You agree to abide to any additional terms which may be applicable to reservations, purchases of products and services, and the usage of certain portions of this Website.


15.1 If for any reason whatsoever, any provision of these Terms of Use, in whole or in part, shall be held unenforceable, illegal or invalid, such provision shall be deemed not to form part of these Terms of Use, and the remainder of these Terms of Use shall continue in full force and effect.


16.1 These Terms of Use shall be governed by and construed in accordance with the laws of the Republic of Singapore, and you hereby agree to submit to the non-exclusive jurisdiction of the Singapore courts.


17.1 Headings are inserted for convenience and shall not affect the interpretation of these Terms of Use.

Q Lifestyle Rewards (S) Pte Ltd
License No: 02260